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Are you applying to work from home, or from our call center in Novato, CA?

As a remote employee working for the Institute you must:

  1. Have a dedicated computer that, during work hours, you use only for work-related activities.

  2. Always use the same computer for work; we cannot support multiple computers.

  3. Have a computer that natively runs a Microsoft Windows 7 or higher Operating System, or an Apple computer with OS 10.9 or higher. We do not support Android, iPhones or iPads.

  4. Have a broadband connection with a cable or DSL Internet Service Provider with a minimum upload and download speed of 1.3 Mbps.
    Please note, for call quality assurance, we require that you maintain a wired (Ethernet) connection. We cannot support dial-up, satellite, or cellular (including 3G or 4G) internet providers.

  5. Maintain your own computer. We will provide software, and support and guidance to get you set up.

  6. Have, or agree to purchase prior to training, a USB headset with a microphone. Click here for recommended models.

GO

Please respond to the following questions by selecting "yes" or "no" as appropriate:


  1. Are you completing this application on the computer you will use to work as an Enrollment Coordinator?

  2. Is your computer currently plugged in to your modem?

  3. Do you have a quiet environment in which to work, free from distractions and noise?

  4. The computer I will use has up-to-date virus protection, and I will keep the virus protection updated.

  5. I own, or agree to purchase prior to training, a USB headset with microphone.
    Click here for recommended models.
BACK CONTINUE

In order to procceed to the next step in the application process, which involves a test of your work computer's upload and download speeds, you must:


  1. Apply using the computer you will use as an Enrollment Coordinator.

  2. Physically connect your work computer to your cable or DSL modem.

  3. Have a physical ethernet connection with a cable or DSL provider. We cannot support wireless internet connections, and we cannot support dial-up, satellite, or cellular (3G or 4G) internet service providers.

  4. Have up-to-date virus protection.

  5. Have a quiet environment in which to work, free from distractions and noise.

  6. Have, or agree to purchase prior to training, a USB headset with a microphone. Click here for recommended models.

Please return and complete your application when you meet these six technical requirements.

BACK CONTINUE

Please run a line quality test by clicking “Begin Test” below. This test will determine your bandwidth speed, latency, and line quality. The test should only take a few seconds.

To adequately duplicate the environment in which you would work as a remote agent, please close all other programs before beginning the test.

BACK BEGIN TEST
First Name:

Last Name:

Email:

Phone:

DxDiag:

TestedOn:

UploadSpeed:

DownloadSpeed:

Latency:

Jitter:

Reviewed:

ReviewedBy:

PacketLossPercent:

Notes:

Source:

  1. Complete the above information and click 'Begin Speed Test'.

  2. Scroll down and click 'GO' on the speed test to launch the diagnostic.

  3. Wait for the test to complete and then click 'Continue' to move on.




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