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WHAT TO EXPECT

We are now accepting applications nationwide for Enrollment Coordinators to work from home, or from our headquarters in Novato, CA. We offer flexible schedules and a variety of shifts.

We take inbound customer calls during the following hours each week:

  • Monday through Friday: 5:00 AM to 7:00 PM Pacific

  • Saturday: 5:00 AM to 4:00 PM Pacific

  • Sunday: 7:00 AM to 3:00 PM Pacific


As an Enrollment Coordinator you will receive inbound phone inquiries from parents who are interested in a reading skills program for their children. You'll talk to between 25-30 parents each day, discussing their children's reading skills, explaining how the programs will help, and aiding them in overcoming obstacles to enrollment.

In each call, you’ll explore the parent's motivation for inquiring, gain an understanding of the child's reading skills and attitude about reading, and make an informed recommendation to enroll in an appropriate program.


SUCCESSFUL ENROLLMENT COORDINATORS FOR THE INSTITUTE:

  • Take charge and lead the customer through the call.

  • Engage parents in thoughtful conversation about their children's needs.

  • Are persistent and determined to help every parent they speak with.

  • Enjoy talking with moms and dads about their children's reading.