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BASIC REQUIREMENTS

Enrollment Coordinators working from home must meet technical eligibility requirements. We will provide any necessary telephony equipment, software, support and guidance to get you set up, but you must have the following:

  • A quiet, designated work area that is free from distractions.

  • A Windows PC, or Apple computer connected directly to a modem by Ethernet cable.

  • A USB headset with microphone. Click here for recommended models.

Computer Specifications

Your computer must meet the following minimum technical requirements:

  • PC with Microsoft Windows 7.0 or higher Operating System, or an Apple computer with OS 10.10 or higher.

  • 2 GB of RAM or more installed on the computer.

  • Dual core processor with a speed greater than or equal to 1.8GHZ.

  • Active and up-to-date virus protection.

  • A broadband connection with a cable or DSL Internet Service Provider with a minimum upload and download speed of 1.3 Mbps.

NOTE: For call quality assurance, we require that you maintain a wired (Ethernet) connection to your modem. We cannot support dial-up, wireless, satellite, or cellular (including 3G, 4G, or LTE) internet connections.

As a remote agent, you must use the same computer for all work-related activities. We cannot support multiple computers. Additionally, you are responsible for maintaining your own computer.