Required Computer Specifications

As a remote agent, you must use the same computer for all work-related activities. We cannot support multiple computers. Additionally, you are responsible for maintaining your own computer. You will also need access to a mobile phone for two-factor authentication purposes.

Your computer must meet the following minimum technical requirements:

• PC with Microsoft Windows 10 Operating System, version 22H2 (or higher). Windows “S” Mode is not supported. Apple computer with OS 13 (Ventura) or higher.
• All the latest updates installed on the computer.
• Google Chrome web browser installed on the computer.
• 6 GB of RAM or more installed on the computer.
• Dual core processor with a speed greater than or equal to 1.8GHZ.
• A WIFI or wired (Ethernet) broadband connection with a cable or DSL Internet Service Provider, with a minimum upload speed of 10 mbps, and a minimum download speed of 15 mbps. No satellite internet.
• A wired USB headset with a microphone. Wireless headsets are not acceptable. Click here to see a recommended model.
• We use multifactor authentication. Because of this, you will need access to a mobile phone on work days.
• Active antivirus protection.
  NOTE: As part of onboarding, you will be provided with computer protection software that you must download and install on your machine. This software is designed to thoroughly protect your device and our network. To complete the download, you’ll need to uninstall your existing antivirus, which you can reinstall when your employment at the Institute of Reading Development ends.

IMPORTANT: For call quality assurance, we absolutely cannot support Chromebooks, Windows 7 OS, smartphones, tablets, or any kind of mobile device as the primary machine for this work.